PANDA JACKET

Return & Refund Policy

At Muhra, we value your satisfaction and strive to provide the best customer experience possible. We understand that sometimes you may change your mind about a purchase. To ensure a smooth process, please review our detailed policy below.

1. Delivery & Inspection Policy (Egypt Orders)

For orders delivered within Egypt, we offer the option to inspect your items upon arrival.

• Inspection Allowed: You are welcome to open the package and inspect the items while the courier waits.

• Note: If you reject the order at the door, you are only responsible for paying the shipping fees.

• Partial Rejection: YOU can split your order and take what you like, just call us IN front of the delivery man, we will process any changes immediately 

2. Eligibility for Returns & Exchanges

If you have received your order and wish to return or exchange items later, the following rules apply:

• Item Condition: Returned items must be in perfect condition, unused, unwashed, and in their original packaging with all tags and labels attached.

• Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on:

• Items marked as "Final Sale"

• Intimate wear or specific accessories (unless faulty).

3. How to Request a Return

We have made the process simple. You can choose either method:

• Method A (Self-Serve):

1. Log in to your account from the main menu of our store (top header).

2. Find your order and click "Request Return".

3. We will review your request and issue approval instructions immediately.

• Method B (Email):

1. Email our customer service team at [customers@muhrastore.com].

2. Include your Order Number and the reason for the return.

4. Shipping Costs & Fees

• Egypt Returns: A return shipping fee of 100 EGP will be deducted from your refund to cover the courier pickup cost (unless you arrange to drop it off yourself).

• Defective Items: If you received a damaged or faulty item, we will cover all shipping costs for the replacement or return.

5. Refunds & Exchanges

• Refunds: Once we receive and inspect your return at our Cairo facility, we will process your refund to your original payment method (or via e-wallet for COD orders) within 10 business days.

• Note: Original shipping fees are non-refundable.

• Late Returns: Returns received outside the 14-day period will be issued as an e-Voucher (Store Credit) valid for one year.

• Exchanges: If you wish to exchange an item (e.g., for a different size), please request a return for the unwanted item and place a new order for the correct one.

١. المعاينة وقت الاستلام

متاح لعملاء "مهرة" معاينة الطلب أثناء وجود المندوب.

• في حالة عدم الرغبة في استلام الطلب، يمكنك إرجاع الأوردر بالكامل مع المندوب في نفس الوقت.

٢. سياسة عدم تجزئة الطلب

يرجى العلم أنه يمكنك تجزئة للأوردر أمام المندوب فقط اتصلي بنا وسنقوم بمعالجة الامر فورا

٣. الاستبدال والاسترجاع الجزئي

في حالة رغبتك في الاحتفاظ بقطعة وإرجاع قطعة أخرى: لا مانع فقط مطلوب اتصال وسنقوم بتنفيذ التعديل فورا

4. ملاحظة: تطبق مصاريف شحن إضافية على طلبات الاستبدال والاسترجاع.

6. Contact Us

If you have any questions or need immediate assistance, our team is available 24/7.

• Business Name: Muhra Store

• Email: customers@muhrastore.com

• Phone: +20 111 174 8000

• Return Address:

Madinaty, Villa 21, Group 18

Cairo, Egypt